After-Sales Service

Maintenance is essential to keep your lighter in excellent condition. This step encompasses a complete overhaul, guaranteeing optimal performance. We restore the functionality, replacing internal functional parts such as the regulator, valve, flap, seals, and wheel.

Each lighter benefits from a meticulous cleaning of the exterior surfaces, eliminating any trace of wear. Finally, our rigorous quality control ensures that each lighter meets our high standards, checking its appearance, detecting leaks, and testing its functionality.

It includes the following steps:

Restoration of your lighter's functionality. Functional parts are replaced. Internal parts: regulator, valve, flap, seals, wheel… Cleaning of visible surfaces. Quality control (appearance, leaks, functionality).

Restoration goes beyond a simple overhaul. It encompasses all previous steps but adds an aesthetic dimension.

We replace external parts that have suffered the ravages of time: bottom plate of the cap, latch, bottom plug, and cap hinge pin. These replacements ensure that your lighter not only functions perfectly but also looks new. The delicate polishing of the exterior restores your lighter to its original shine, making it gleam as if new.

It includes the following steps:

Includes all overhaul steps. Replacement of external parts to improve aesthetics: bottom plate of the cap, latch, bottom plug, cap hinge pin. Delicate polishing of the exterior to restore luster and shine.

The replating option is a luxury step, reserved for "L1, L2, LD" and "ancien" models. It includes all restoration steps but adds a precious metal finish. We replate the outer surfaces with gold or silver, depending on the original. However, this option is not available for lacquer parts.

Please note that some of our products, such as Minijet, Maxijet, MegajetSlim7, E-Slim, The Wand, Defi Extrême, and Défi Xxtrême, cannot be repaired. In case of a defect, they will be replaced with an identical model.

The overhaul of your writing instrument is a crucial step to guarantee its longevity and performance.

We are committed to restoring its functionality, making it as high-performing as new. Functional parts, such as the ballpoint/lead mechanism, the clip, the click system, and the refill, are replaced if necessary. Each instrument benefits from a thorough cleaning of visible surfaces, eliminating any trace of wear or dirt. Our rigorous quality control ensures that each instrument meets our high standards for appearance, leak detection, and functionality.

It includes the following steps:

Restoration of your writing instrument's functionality to new condition. Replacement of functional parts (ballpoint/lead mechanism, clip, click system, refill). Cleaning of visible surfaces. Quality control (appearance, leaks, functionality).

The parts replacement option is available subject to the availability of specific parts. If external parts, such as the barrel, cap, or clip, are defective, we offer to replace them.

It is essential to note that this option incurs an additional cost, which is not included in the standard service fee. We always strive to provide genuine spare parts to preserve the integrity and value of your writing instrument. Your satisfaction is our priority, and we ensure that each instrument is restored to its best condition.

The re-plating option is a luxurious finishing step, available after a careful analysis of your writing instrument. This option includes all the steps of the standard revision. Then, we proceed with the re-plating of the exterior surfaces with a precious metal deposit.

However, this finish is exclusively reserved for parts originally plated in gold or silver. Lacquer parts are not eligible for this option. Re-plating restores your instrument to its original luster, making it shine and reflect the quality and prestige of its brand.