The processing, confidentiality, and security of your personal data are important to us. We are committed to offering you personalized services, respecting your privacy and choices, in accordance with applicable personal data regulations, including the Federal Data Protection Act (FDPA) and the General Data Protection Regulation (GDPR).

Please consult S.T. DUPONT's privacy policy in the Privacy Policy section. To offer you the same personalized service worldwide, your data may be accessed by S.T. DUPONT entities located in France and abroad, including in countries where applicable personal data legislation differs from that in force in your country, for example, to access your purchase history from a store other than your main store.

Your personal data may also be processed by our trusted third-party providers for the purposes described above. We take all necessary guarantees, particularly contractual, technical, and organizational, to ensure the confidentiality and security of your data and to protect this data from any misrepresentation, damage, destruction, or access by unauthorized third parties.

It is important that you can control your personal data. In accordance with the FDPA and the GDPR, you have the right to access and rectify your personal data, as well as the right to request its deletion, to object to the use of your data provided you have a legitimate reason, and to obtain its limitation and portability, to the extent applicable.

You can also request to no longer receive personalized communications about our products and services. If you have any questions or concerns about how we process and use your personal data, or if you wish to exercise any of the rights described above, please contact S.T. DUPONT customer service. You can also contact our data protection officer at the following address: rgpd@st-dupont.com.

By subscribing to the S.T. DUPONT Newsletter, you will be among the first to be informed of new products, events, and news from S.T.
DUPONT.

HOW TO SUBSCRIBE / UNSUBSCRIBE TO THE ST DUPONT NEWSLETTER?

To subscribe to our newsletter, please go to the "Newsletter" section and fill out the registration form. If you wish to unsubscribe from our newsletter, click on the link at the bottom of each S.T. DUPONT newsletter. You can also contact our Customer Service Center for any questions regarding our S.T. DUPONT newsletter. Our customer advisors will be happy to assist you.

CAN I PURCHASE ST DUPONT PRODUCTS ON THE ONLINE STORE?

A product is available for online purchase as soon as the word "Order" appears. You can also contact the Customer Service Center where our Customer Advisors can assist you with your purchases and, if you wish, reserve your items at the store of your choice.

HOW TO FIND AN S.T. DUPONT BOUTIQUE?

S.T. DUPONT products are sold in over a hundred boutiques worldwide. You can find the list of our S.T. DUPONT boutiques by clicking on "Boutiques."

HOW DO I KNOW IF A PRODUCT IS AVAILABLE ON S.T. DUPONT.COM?

Some of our S.T. DUPONT items are available for purchase on S.T. DUPONT.com. To check an item's availability, choose the item you are interested in on our website and click on it. This will result in one of two things: If the "order" button appears, it means you can order it online. Please note, only available sizes will be displayed. However, it is possible that the item you are looking for is not available for online purchase. You can also contact the Customer Service Center, where our Customer Advisors will be happy to assist you with your purchases and, if you wish, reserve your items at the store of your choice.

HOW TO FIND A PRODUCT ON S.T. DUPONT.COM?

Products on the website are organized by categories and product range. Please use the search engine indicated by a magnifying glass and enter keywords. All products matching your search will be presented. If you have seen an S.T. DUPONT product in the press (magazine, TV advertisement, social networks, etc.) that interests you and you cannot find it on our website, please contact our Customer Service Center. Our Customer Advisors will inform you about the product characteristics and their availability in stores.

HOW TO FIND OUT THE PRICE OF AN ST DUPONT PRODUCT NOT ON THE WEBSITE?

We invite you to visit one of our S.T. DUPONT boutiques to discover our selection of items and our prices. We will be happy to present our collections to you. You can find the list of our S.T. DUPONT boutiques on S.T. DUPONT.com by clicking on "Boutiques." Our customer advisors are also available to assist you.

HOW DO I CREATE AN ACCOUNT?

You can create your S.T. DUPONT customer account by clicking on the "Your account" section located in the menu at the top of our website. Then click on "Create an account" and fill in the mandatory information marked with an asterisk. Finally, click on "Validate". You will receive a confirmation email at the address provided when creating your account. If you need help or additional information, please contact our Customer Service Center.

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on ST-DUPONT.com allows you to be quickly identified by
S.T. DUPONT when you make online purchases. You can also: - view your order history - track the delivery of your orders - exchange or return products - update your contact details. For your security, ST-DUPONT.com does not save your credit card information and will not share your personal data with third parties under any circumstances.

CAN I MAKE CHANGES TO OR CANCEL MY ACCOUNT ON ST-DUPONT.COM?

You can modify your S.T. DUPONT account information by clicking on "Your account". Enter your username and password and, once logged in, click on "My profile" to modify or delete information. If you wish to delete your account, please contact our Customer Service Center where a Customer Advisor will assist you with the steps to follow.

HOW CAN I FIND MY ACCOUNT PASSWORD?

If you forget your password, click on "Your account" then on "Forgot password". An email will be sent to you to reset your password."

HOW DO I PLACE AN ORDER ONLINE?

Some of our S.T. DUPONT products are available for purchase on our website. To place an order, add a product to your basket by clicking on "Order" on the selected product page. Please also select the quantity you wish to order, if necessary. Once your items have been selected, complete your order by clicking on "My Basket" then "Checkout". You will then be able to modify or validate your basket and select your delivery method before making your payment. You will be asked to complete your delivery and billing address by selecting one of the following three options:

- log in to your S.T. DUPONT account if you already have one

- create an S.T. DUPONT account if you are ordering for the first time on ST-DUPONT.com

- continue as a guest; this option allows you to place an order without creating an account, but your order history will not be saved. Select your payment method and fill in the information to finalize your order. In a few minutes, you will receive an email confirming your order.

Once your order has been shipped, you will receive a second email with a tracking number so you can track your parcel. For more information, please do not hesitate to contact the Customer Service Centre.

HOW CAN I GET
HELP WITH PLACING MY ORDER?

Our customer advisors are available to assist you with your order. Please refer to our "Contact" page for all our contact details.

CAN I CANCEL OR AMEND MY ORDER?

If you wish to amend or cancel your order, please contact the Customer Service Centre – our Customer Advisors will be happy to assist you with your request.

HOW CAN I ACCESS MY ORDER HISTORY?

If you have created an S.T. DUPONT customer account, you can view your order history. Log in to your account and click on "My Orders". If you have placed an order as a guest, please contact the
Customer Service Centre to obtain this information.

HOW IS MY ORDER PREPARED?

After you have validated your order, it will be prepared within 24 hours. To ensure you have a unique experience, we pay particular attention
to the preparation of your order. Each order is prepared in an S.T. DUPONT workshop and individually packaged in its presentation. The presentation box is then inserted into a protective and anonymous outer box for shipping.

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

For any order placed on our ST-DUPONT.com website via your S.T. DUPONT account, you will receive an order confirmation and a receipt by email. Your receipt will also be sent with your parcel to the billing address you provided. If you placed your order as a guest, your receipt will be sent with your order to the delivery address you provided. If you
would like a duplicate receipt, please contact the Customer Service Centre.

WILL MY ORDER BE SENT IN GIFT PACKAGING?

To provide you with a unique experience, we pay particular attention to the preparation of your order. Each order is prepared in an S.T. DUPONT workshop and individually packaged in its presentation box.
The presentation box is then placed inside a protective outer box, keeping it anonymous during shipping.

CAN I INCLUDE A PERSONAL MESSAGE WITH MY ORDER?

Before validating your order, you can write a personalized message which will be printed and included with your order. The message will be printed on a card and placed in an S.T. DUPONT envelope.

IS THE PRICE OF THE ORDER DISPLAYED?

If you place an order via your customer account on ST-DUPONT.com, the receipt will be sent directly to your registered email address electronically. Price tags will be removed from the items you order.

CAN THE RECIPIENT EXCHANGE THE GIFT?

If the recipient of your gift wishes to exchange the item, they should contact the Customer Service Center – our Customer Advisors will be happy to guide them through the process.

WHAT PAYMENT METHODS ARE ACCEPTED ON ST-DUPONT.COM?

Purchases on ST-DUPONT.com can be paid for by CB, Visa©, MasterCard©, American Express©, or TWINT. Purchases can also be paid for via PayPal (except for telephone orders) or by payment link, only by contacting our Customer Service Center. You can also refer to our general terms and conditions of sale for more information.

IS AN ONLINE PURCHASE ON ST-DUPONT.COM SECURE?

All transactions made on ST-DUPONT.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, S.T. DUPONT undertakes not to store any bank card information. Finally, we enhance payment security through a 3D Secure system for Visa©, Mastercard©, and American Express© bank cards that are equipped with it. An additional step is performed at the time of payment, which
verifies the identity of the bank card holder and validates the transaction. Each bank has its own authentication method. For any questions regarding your 3D Secure code, please contact your bank directly. If in doubt, you can place your order by phone with our Customer Service Center.

WHEN WILL MY PAYMENT BE DEBITED FROM MY ACCOUNT?

Your bank account will be debited upon shipment of your package. You will then receive an email from us
confirming the shipment and its tracking number.

HAS MY ORDER BEEN SHIPPED?

If you placed your order via your S.T. DUPONT customer account, log in to your account and click on "my orders". You will then be able to view the status of your order:

In preparation: the order has been validated and is being prepared.

Completed: the order has been shipped to the delivery address you provided when placing your online order. You can track your order using the tracking number at the following address:
http://www.ups.com.

Pending: payment for the order has not been finalised. A customer advisor will contact you as soon as possible to assist you with your order.

Cancelled: the order has been cancelled by you or due to product unavailability. It is also possible that payment for your order has not been validated. If you placed your order as a guest, please contact the Customer Service Centre – our Customer Advisors will be happy to inform you of the progress of your order.

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

If you placed your order via your S.T. DUPONT customer account, you can track the progress of your order by logging into your account and then clicking on "my orders". Then click on the tracking number to track your order. This same tracking number was also sent to you with your shipping confirmation email; enter it on the UPS website (http://www.ups.com) to track your order. If you placed your order as a guest, please contact the Customer Service Centre – our Customer Advisors will be happy to inform you of the progress of your order.

HOW LONG DOES DELIVERY TAKE?

Your items can be delivered to your home or to the address you provided when placing your order on the ST-DUPONT.com website. Your items will be delivered upon receipt of payment for your order, within 5 working days for standard deliveries and 3 working days for express deliveries. In case of unavailability of an item, delivery times may be modified. For more information, please refer to our
terms and conditions of sale and/or contact our Customer Service.

I PLACED AN ORDER BUT HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?

If you placed your order via your S.T. DUPONT customer account, log in to your account and click on "my orders". You will then be able to track the status of your order. If you placed your order as a guest, please track
the progress of your delivery using the tracking number provided in the order confirmation email at the following address: http://www.ups.com. If you do not receive your package within 5 working days, please contact UPS customer service.

CAN I RETURN AN ONLINE ORDER FOR AN EXCHANGE OR REFUND?

You may return any order to us within 14 days of receipt. When returning a product, please return the unused item(s) in their original packaging, together with any accessories and accompanying documents and the delivery note. We advise you to take all necessary precautions to ensure your product is protected. Any item not returned, or returned incomplete, damaged, broken, harmed, soiled or in any other condition that reasonably suggests it has been used or worn, will not be refunded or exchanged. Personalised items made to and/or at the customer's request, or modified products, as well as sealed items that have been unsealed after delivery and cannot be returned. An item can only be exchanged once, so the item received in exchange can only be returned for a refund under the usual conditions. To return it, you will need to contact the Customer Service Centre to obtain a pre-paid voucher.

HOW DO I RETURN A PRODUCT ORDERED ONLINE?

The return methods and costs for your order are offered free of charge by S.T. DUPONT, limited to one return per order.
To return items purchased online, simply:

- Go to the return portal https://st-dupont.shipping-portal.com/rp/

- Contact Customer Service and inform them of your wish to exercise your right of return. A return label will then be sent to you and you can drop off the parcel at the collection point of your choice.

WHAT SHOULD I DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?

If any of your products are damaged or the items delivered do not correspond to your order, please contact our Customer Service Centre.

HOW CAN I SUBMIT MY ITEM TO THE S.T. DUPONT MAINTENANCE SERVICE?

For any repairs, you can drop off your S.T. DUPONT items at our boutiques for after-sales service (care services). They will be systematically assessed by our workshops. A quote and repair timeframe will then be provided to you.

HOW CAN I CONTACT S.T. DUPONT?

S.T. DUPONT Customer Service Advisors will be delighted to provide you with personalized advice and answer your questions. Please refer to our contact page for all our contact details.

TO WHAT ADDRESS SHOULD I WRITE TO S.T. DUPONT?

You can also write to us at this address: S.T. DUPONT 92 boulevard de Montparnasse 75014 PARIS, FRANCE.